Once upon a time, Victoria’s Secret was known for its racy lingerie, limited sizing and scantily clad supermodels. But in 2021, the underwear giant embarked on a plan to completely rebrand, hiring more diverse models, introducing inclusive sizing and expanding its offerings.
Today, Victoria’s Secret still sells lacy thongs and sexy lingerie, but its collection has grown to include fitness apparel, loungewear and nursing and post-mastectomy bras, as well as bras and panties that prioritize function and comfort over patriarchal standards of sexiness.
There’s a lot to love about this brave, new Victoria’s Secret — from its lighter and brighter stores to its spectacular sales. Another thing we love about Victoria’s Secret? Its flexible return policy. Ahead, we’ll explain everything you need to know about the lovable Victoria’s Secret return policy and walk you through the steps of making a return at this iconic underwear store.
What Is Victoria’s Secret Return Policy?
Victoria’s Secret return policy lets you return unworn, unwashed items in their original condition for up to 30 days. The 30-day window starts the day you buy the item for in-store purchases or the day your order ships for online purchases. Eligible returns are refunded to the original payment method.
How To Return Victoria’s Secret Online or in Stores
Victoria’s Secret’s return policy is generous, letting you return “any purchase you don’t love” — including sale and clearance items — for a full refund within 30 days of purchase.
For in-store purchases, the 30-day window begins the day you buy the item.
For online purchases, the return window begins the day your order ships. To be eligible for a return, items must be unwashed and unworn. Qualifying returns with proof of payment will receive a full refund in the form of your original payment method.
Victoria’s Secret Return Policy Online
The Victoria’s Secret return policy online lets you return web purchases for up to 30 days after your order ships. You can return an online order in-store or online. Ahead, we explain how to do both.
How To Make a Victoria’s Secret Return in Stores
You can return your online purchase to a Victoria’s Secret or PINK store. To do so, bring your items and order number to a cashier or customer service representative at your local store.
How To Make a Victoria’s Secret Return by Mail
Alternatively, you can return an online purchase through the mail. To make a Victoria’s Secret return by mail, follow these steps:
- Package Your Purchase: Make sure to include the original packing slip that came with your order. If you lost the packing slip, you can print and fill out this blank return form or use your shipment confirmation email.
- Print a Victoria’s Secret Return Label: Next, print a free USPS Victoria’s Secret return label online and tape it to your package.
- Drop Off Your Return: Finally, drop your return at a local USPS service location.
If you prefer to mail your return through another carrier, you can return your package to the following address:
VSD
ATTN: Returns Processing
8695 E. Broad Street
Reynoldsburg, OH 43069
USA
Keep in mind that if you choose another carrier, you must cover the return shipping cost yourself.
Victoria’s Secret Return Policy in Stores
You can return purchases made in-store to a Victoria’s Secret or PINK store location. You cannot return in-store purchases via mail. To make a return in-store, bring your items and a valid receipt to a cashier or customer service representative at your local Victoria’s Secret or PINK location.
Victoria’s Secret Holiday Return Policy
During the holidays, Victoria’s Secret usually offers an extended return policy to allow giftees more time to return their gifts. The specific dates of the Victoria’s Secret holiday return policy vary from year to year. In the past, the underwear accepted returns of items purchased during the holidays as late as Jan. 24. You can find the current Victoria’s Secret holiday return policy details online.
Answers About the Victoria’s Secret Return Policy
We’re giving you answers to your most frequently asked questions about the Victoria’s Secret return policy.
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Can You Return Underwear to Victoria’s Secret?
You sure can! Victoria’s Secret accepts returns of underwear that is unused and unwashed for up to 30 days of purchase or shipment date. This includes sale and clearance underwear, as well as underwear received as gifts.
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Can You Return a Bra at Victoria’s Secret?
Just like underwear, Victoria’s Secret accepts returns of bras that are unused and unwashed for up to 30 days from your purchase or shipment date. This includes sale and clearance bras, as well as bras received as gifts.
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Can I Return a Worn Bra to Victoria’s Secret?
No. Victoria’s Secret only accepts items that are unwashed, unworn and in their original condition.
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Can I Return Victoria’s Secret Online Purchases In-Store?
Yup. Victoria’s Secret lets you return online purchases to Victoria’s Secret and PINK store locations.
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Can I Return Victoria’s Secret In-Store Purchases by Mail?
No. Even though you can return Victoria’s Secret online purchases to brick-and-mortar stores, it doesn’t work the other way around. Victoria’s Secret in-store purchases must be returned to a store location in the same country it was purchased in — you can’t return in-store purchases through the mail.
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Can I Return Clearance Items to Victoria’s Secret?
Absolutely! Victoria’s Secret accepts returns of clearance and sale merchandise.
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Can I Return Victoria’s Secret Without the Tags?
Yes. Victoria’s Secret accepts items without their price tags as long as they are unwashed, unworn and otherwise in their original condition. One exception is items that have had their sewn-in garment tag removed, which are not eligible for return.
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Can I Return Victoria’s Secret Without a Receipt?
In most cases, items without a valid receipt can be exchanged for Victoria’s Secret merchandise or store credit. To make an exchange without a receipt, you must show a valid I.D. You’re allowed to exchange a maximum of $250 worth of merchandise without a receipt within a 90-day period.
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Can I Return Victoria’s Secret After 30 Days?
If the 30-day return window has passed, you may still be able to exchange your item for Victoria’s Secret merchandise or store credit. Talk to a cashier or customer service representative to find out.
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Can I Return a Victoria’s Secret Gift Card?
No, you cannot return a Victoria’s Secret gift card. However, if your balance is under $10, you may be able to redeem the remaining value for cash.
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How Will I Get My Refund From Victoria’s Secret?
It depends on whether you make your return with a valid receipt within a 30-day window or not. Here’s how it works: Returns made with a valid receipt within 30 days are refunded to the original payment method.
Returns made without a valid receipt or after the 30-day window are exchanged for store credit or Victoria’s Secret merchandise.
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When Will I Get My Refund From Victoria’s Secret?
It depends on how you return the item. Here are the timelines for in-store returns versus online returns: In-store returns: Refunds for in-store returns are typically processed within three to five business days. Online returns: Returns made via mail take a bit longer. Expect Victoria’s Secret to take around 14 business days to receive and process your online return, then an additional three to five business days to receive your refund.
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Can I Request a Price Adjustment at Victoria’s Secret?
Yes! If an item goes on sale within 14 days after you purchased it, you can request a price adjustment. To do this, visit your local store with a valid receipt. If eligible, a price adjustment credit is issued to your original payment method.
The Victoria’s Secret return policy can always change, so if you come across anything new, just drop us a line to let us know.
The post All Your Questions About the Victoria’s Secret Return Policy, Answered appeared first on The Real Deal by RetailMeNot.